Refunds & Cancellations

We want every booking to be fair. This policy explains what happens when an experience is cancelled or you need to change your plans.

Weather cancellations

If the operator cancels for weather or safety, you can reschedule for free to any available date, take an open-dated credit, or request a full refund of the amount you paid. There are no fees for a weather cancellation.

If you need to change or cancel

You can reschedule or cancel from your booking management link up to the cutoff shown when you booked. Cancellations made before the cutoff are refunded according to the operator's policy; after the cutoff, the booking may be non-refundable because the slot is held for you.

How refunds are issued

Approved refunds are returned to your original payment method via our payment processor and usually appear within 5–10 business days, depending on your bank.

No-shows

Failing to attend without cancelling before the cutoff is treated as a late cancellation and is generally non-refundable.

Contact

Need help with a refund? Email hello@questbooking.app or reply to your booking confirmation.