Privacy Policy

This policy explains what information we collect when you book an experience or use this booking platform, and how we use it.

What we collect

When you make a booking we collect your name, email, phone number, the passenger details you provide (including weights where relevant to the activity), and your booking and payment history. Card details are handled by our payment processor (Stripe) and are never stored on our servers.

How we use it

We use your information to confirm and manage your booking, send you booking-related messages (confirmations, reminders, weather updates), collect payment, and meet legal and safety obligations. We may send a post-experience review request. We do not sell your personal information.

Who we share it with

Your information is shared with the operator you booked with, and with the service providers that run this platform on our behalf — payment processing (Stripe), email/SMS delivery, and cloud hosting — only as needed to deliver the service.

Your rights

You can request access to, correction of, or deletion of your personal information, subject to records we are required to keep. To make a request, contact the operator or email privacy@questbooking.app.

Retention

We keep booking records for as long as needed to provide the service and to comply with tax, accounting and legal requirements, then delete or anonymize them.

Contact

Questions about this policy? Email privacy@questbooking.app.